Refund policy

RETURN & REFUND POLICY

Our "Sleep Better or Keep It Free" Promise

At Slumbi, we believe you deserve peaceful sleep without the risk. 
That's why we offer the most customer-friendly guarantee in the 
sleep aid industry.

HOW IT WORKS

1. Order your Slumbi Sleep Strips
2. Try them for up to 60 nights
3. If you're not falling asleep faster, sleeping deeper, and waking 
   up refreshed—email us at support@slumbisleep.com
4. We'll issue a full refund within 2-3 business days
5. Keep the product. No need to ship anything back.

ELIGIBILITY

- Guarantee valid for 60 days from date of purchase
- One guarantee claim per customer/household 
- Applies to all purchase sizes (30, 90, or 180-night supplies)
- No purchase limit—we stand behind every order

-Guarantee applies to first time customers only

WHAT WE ASK

We trust you to be honest. Give Slumbi a genuine try for at least 
7-10 nights. Sleep changes take time, and we want you to experience 
the full benefits of our Calm Cascade formula.

WHY "KEEP IT FREE"?

Because we'd rather you try Slumbi without fear than lie awake 
another night wondering if it could help. The hassle of returns 
shouldn't stand between you and better sleep.

Plus, we can't resell opened sleep strips for hygiene reasons—so 
it makes more sense for you to keep them (or share with someone 
who needs better sleep).

HOW TO REQUEST A REFUND

Email: support@slumbisleep.com
Subject: "Refund Request"
Include: Order number and reason (optional but helpful for us to improve)

We'll respond within 24 hours and process your refund immediately.

REFUND PROCESSING

- Refunds issued to original payment method
- Processing time: 2-3 business days from our end
- Bank processing: Additional 5-7 business days (depending on your bank)
- You'll receive a confirmation email once refund is processed

DAMAGED OR DEFECTIVE PRODUCTS

Received damaged product? Email us a photo at support@slumbi.com 
and we'll ship a replacement immediately at no cost. You don't need 
to return the damaged item.

SUBSCRIPTION ORDERS

If you opted into our auto-ship subscription, you can cancel anytime 
before your next shipment by emailing support@slumbi.com or logging 
into your account. No penalties, no fees.

CONTACT US

Questions about our guarantee? We're here to help.
Email: support@slumbisleep.com
Response time: Within 24 hours (usually much faster)

Last Updated: 10/26/2025